Have just discovered a blog by an anonymous civil servant called Civil Serf. Actually quite funny and I have no idea what department she might work in. She does however sum up the problems of what they all like to call "delivery" these days.
(1) We don’t employ enough lawyers, accountants and other specialist staff which are all required to run ‘cottage-industries’ in collecting and reporting data to make it all work.Shall be adding to the blogroll I think and reading regularly.
(2) We have appalling IT systems (I would swear my desk top is powered by a hamster setting fire to jaffa cakes…the incessant squeaking is driving me crazy!)
(3) We can’t penalise anyone for their poor performance because that’s seen as cruel, especially when we are contracting with charities and do-gooders that complain to journalists “Ooooo the DWP are reducing funding to a project supporting 50 unemployed disabled people in Cornwall…. how terrible” Tough choices are impossible...
(4) We can’t really prove a link between anything we are doing and any actual improvement in the state of the country because everything is so complex and can’t be measured (even if we had the accountants and the IT to do it.)